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Due to the nature of our food products, Arywell Foods only accepts returns for items that are damaged, defective, or incorrect upon delivery. All issues must be reported within 24 hours, with clear photo or video evidence and order details. For safety and hygiene reasons, opened or used products cannot be returned.

If a return is approved, customers will receive either a replacement or a refund processed within 3–5 working days. Any delivery-related issues, such as delays or missing orders, should be reported within 48 hours so we can resolve them promptly.